Shipping/ Delivery Information - UAE Flowers and Gifts
From careful packaging to professional handling, every order is delivered with attention and care. Our couriers communicate directly with recipients to ensure smooth delivery, while our team stays ready to assist if unexpected delays occur.
Courier Communication
Our delivery partners will call the recipient before arrival to provide updates and ensure a smooth delivery.
Delivery Confirmation
Delivery is considered complete once:
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The item is successfully handed to the recipient, or
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The item is accepted at the delivery location
Gold Camellia is not responsible for the condition of the product after successful delivery.
Safe Delivery Practices
We ensure all products are:
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Properly packaged
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Secured during transport
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Presented neatly upon delivery
Weather & Force Majeure
Delivery schedules may be affected by:
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Severe weather conditions
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Traffic disruptions
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Government restrictions or unforeseen events
Customers will be informed immediately if delays occur.
Delivery Refusal
If a recipient refuses delivery:
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The order will be returned
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No refund will be issued
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Re-delivery may incur additional charges
Special Delivery Requests
Special instructions (security access, gate passes, building rules) must be communicated at checkout or before delivery. Gold Camellia is not responsible for delays caused by missing access details.