Terms & Conditions
Terms & Conditions - Gold Camellia Flowers Trading
Website Terms and Condition os Use
At Gold Camellia Flowers Trading, we believe in setting clear expectations from the start. Our Terms & Conditions explain how orders are processed, delivered, and handled—so you can shop with confidence knowing exactly what to expect when placing an order with us.
1. Introduction
Gold Camellia Flowers Trading provides fresh flowers, preserved flowers, gifts, souvenirs, sweets, and event services across the UAE. By accessing our website or placing an order through our website, WhatsApp, or Instagram, you agree to these Terms & Conditions.
2. Order Confirmation
Once an order is placed, a confirmation will be sent. Customers are responsible for reviewing all details (product, delivery address, date, and message card). Any errors must be reported immediately.
3. Product Representation
All product images are for reference only.
Flowers are subject to seasonal availability and natural variation. While we strive to match the design, slight differences in color, size, or arrangement may occur.
4. Substitution Policy
If specific flowers or items are unavailable:
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Substitution with similar color is allowed
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Substitution with similar flower type requires customer approval
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Customers will always be informed before any substitution
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No substitutions will be made without approval, including same-day orders
5. Delivery & Risk
Responsibility for the order passes to the recipient upon delivery.
Gold Camellia is not responsible if the recipient refuses to accept the delivery.
6. Right to Cancel Orders
Gold Camellia reserves the right to cancel orders due to:
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Weather conditions
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Out-of-stock items
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Failed or incomplete payment
7. Governing Law
These Terms & Conditions are governed by the laws and regulations of the United Arab Emirates.