Return & Refund Policy
Return & Refund Policy - Gold Camellia Flowers Trading
Because our products are freshly prepared and often customized, all purchases are final. In cases where something goes wrong, we focus on fast and fair replacements—so you still receive the quality and care you expect from Gold Camellia.
1. General Policy
All purchases are non-returnable and non-refundable.
Gold Camellia offers replacement only, subject to the conditions below.
2. Replacement Eligibility
Replacement may be provided if:
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Wrong item was delivered
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Item was damaged upon delivery
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Delivery was late
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Quality issues were identified
3. Reporting Time
Issues must be reported immediately upon receiving the item.
4. Required Proof
To process a replacement request:
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Photos are required
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Video proof is required
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Returned item may be requested
5. Replacement Processing
Approved replacements are processed within 1–2 days.
6. Non-Eligible Claims
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“Not as pictured” claims
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Change of mind
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Seasonal variations